Returns and Refunds

CONTACT US

For more information about our policies, please send us an email at service@stancephilippines.com, reach out at +63 916 690 6979, or visit us at 86-A Matahimik Street, Teacher’s Village West, Diliman, Quezon City 1101.

Our return policy lasts 30 days as soon as your item arrives to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

We do not accept returns for products which are not broken or delivered incorrectly.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email within 7 days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@stancephilippines.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@stancephilippines.com and send your item to: 86A Matahimik St. Teacher’s Village West, QUEZON CITY, 1101, Philippines.

Shipping

If the item is damaged or missing parts due to our error, we will be responsible for paying for your shipping costs for returning your item. 

To return your product, you should mail your product to: 86A Matahimik St. Teacher’s Village West, QUEZON CITY, 1101, Philippines.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.